DELUXE VILLA
DELUXE VILLA
2 28 m²
from THB 8,016 nightly including tax

DELUXE VILLA

DELUXE VILLA 4
Hurry! Only 2 rooms left
  • King Bed
28 m² | 301.4 ft²
Book Direct & Save More Room only Book Direct & Save More - Advance Purchase (Non-refundable) Book Direct & Save More Including Breakfast Samui Experience - Room with Half Board Samui Experience - Room with Half Board (Flexible offer)
Save 20% Save 20% Save 20% Special offer Special offer
THB 10,020
- 20%
THB8,016
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 8,920
Sun 28 Jul 7,112
Total 16,032
THB 10,170
- 20%
THB8,136
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 9,040
Sun 28 Jul 7,232
Total 16,272
THB 10,970
- 20%
THB8,776
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 9,680
Sun 28 Jul 7,872
Total 17,552
THB 10,170
- 4%
THB9,736
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 10,640
Sun 28 Jul 8,832
Total 19,472
THB 10,970
- 5%
THB10,376
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 11,280
Sun 28 Jul 9,472
Total 20,752
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 5 more benefits
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No show, 100 percent of total amount will be charged. **Except Royal Suite - If cancelled within 30 days prior to check-in date, 100% of total amount will be charged.*

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No show, 100 percent of total amount will be charged. **Except Royal Suite and Grand Royal Suite Beachfront - If cancelled within 30 days prior to check-in date, 100% of total amount will be charged.*

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No show, 100 percent of total amount will be charged. **Please see cancellation policy of each period in Cancellation policy box

DELUXE REGENCY
DELUXE REGENCY
2+ 38 m²
from THB 8,016 nightly including tax

DELUXE REGENCY

DELUXE REGENCY 3
Hurry! Only 2 rooms left
  • +
  • Twin or Double
38 m² | 409 ft²
Book Direct & Save More Room only Book Direct & Save More - Advance Purchase (Non-refundable) Book Direct & Save More Including Breakfast Free & Easy Package for 2 persons Spa Package for 2 persons Spa Package for 2 persons (Best Flexible Offer) Samui Experience - Room with Half Board Free & Easy Package for 2 persons (Best Flexible Offer) Samui Experience - Room with Half Board (Flexible offer)
Save 20% Save 20% Save 20% Special offer Special offer Special offer Special offer Special offer Special offer
THB 10,020
- 20%
THB8,016
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 8,920
Sun 28 Jul 7,112
Total 16,032
THB 10,170
- 20%
THB8,136
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 9,040
Sun 28 Jul 7,232
Total 16,272
THB 10,970
- 20%
THB8,776
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 9,680
Sun 28 Jul 7,872
Total 17,552
THB 10,170
- 10%
THB9,186
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 10,090
Sun 28 Jul 8,282
Total 18,372
THB 10,170
- 7%
THB9,436
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 10,340
Sun 28 Jul 8,532
Total 18,872
THB 10,170
- 7%
THB9,436
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 10,340
Sun 28 Jul 8,532
Total 18,872
THB 10,170
- 4%
THB9,736
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 10,640
Sun 28 Jul 8,832
Total 19,472
THB 10,970
- 10%
THB9,826
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 10,730
Sun 28 Jul 8,922
Total 19,652
THB 10,970
- 5%
THB10,376
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 11,280
Sun 28 Jul 9,472
Total 20,752
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 2 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 2 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 3 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 3 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 5 more benefits
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No show, 100 percent of total amount will be charged. **Except Royal Suite - If cancelled within 30 days prior to check-in date, 100% of total amount will be charged.*

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No show, 100 percent of total amount will be charged. **Except Royal Suite and Grand Royal Suite Beachfront - If cancelled within 30 days prior to check-in date, 100% of total amount will be charged.*

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No amendment. Non-refundable. No show, 100 percent of total amount will be charged.

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No amendment. Non-refundable. No show, 100 percent of total amount will be charged.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No show, 100 percent of total amount will be charged. **Please see cancellation policy of each period in Cancellation policy box

PREMIER ROOM
PREMIER ROOM
2+ 50 m²
from THB 9,220 nightly including tax

PREMIER ROOM

PREMIER ROOM 4
Hurry! Last room
  • +
  • Twin or Double
50 m² | 538.2 ft²
Book Direct & Save More Room only Book Direct & Save More - Advance Purchase (Non-refundable) Book Direct & Save More Including Breakfast Free & Easy Package for 2 persons Spa Package for 2 persons Spa Package for 2 persons (Best Flexible Offer) Samui Experience - Room with Half Board Free & Easy Package for 2 persons (Best Flexible Offer) Samui Experience - Room with Half Board (Flexible offer)
Save 20% Save 20% Save 20% Special offer Special offer Special offer Special offer Special offer Special offer
THB 11,525
- 20%
THB9,220
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 9,520
Sun 28 Jul 8,920
Total 18,440
THB 11,675
- 20%
THB9,340
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 9,640
Sun 28 Jul 9,040
Total 18,680
THB 12,475
- 20%
THB9,980
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 10,280
Sun 28 Jul 9,680
Total 19,960
THB 11,675
- 11%
THB10,390
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 10,690
Sun 28 Jul 10,090
Total 20,780
THB 11,675
- 9%
THB10,640
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 10,940
Sun 28 Jul 10,340
Total 21,280
THB 11,675
- 9%
THB10,640
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 10,940
Sun 28 Jul 10,340
Total 21,280
THB 11,675
- 6%
THB10,940
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 11,240
Sun 28 Jul 10,640
Total 21,880
THB 12,475
- 12%
THB11,030
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 11,330
Sun 28 Jul 10,730
Total 22,060
THB 12,475
- 7%
THB11,580
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 11,880
Sun 28 Jul 11,280
Total 23,160
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 2 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 2 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 3 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 3 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 5 more benefits
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No show, 100 percent of total amount will be charged. **Except Royal Suite - If cancelled within 30 days prior to check-in date, 100% of total amount will be charged.*

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No show, 100 percent of total amount will be charged. **Except Royal Suite and Grand Royal Suite Beachfront - If cancelled within 30 days prior to check-in date, 100% of total amount will be charged.*

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No amendment. Non-refundable. No show, 100 percent of total amount will be charged.

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No amendment. Non-refundable. No show, 100 percent of total amount will be charged.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No show, 100 percent of total amount will be charged. **Please see cancellation policy of each period in Cancellation policy box

GRAND PREMIER
GRAND PREMIER
2+ 65 m²
from THB 12,352 nightly including tax

GRAND PREMIER

GRAND PREMIER 4
Hurry! Last room
  • +
  • King Bed
65 m² | 699.7 ft²
Book Direct & Save More - Advance Purchase (Non-refundable) Book Direct & Save More Including Breakfast Free & Easy Package for 2 persons Spa Package for 2 persons Spa Package for 2 persons (Best Flexible Offer) Samui Experience - Room with Half Board Free & Easy Package for 2 persons (Best Flexible Offer) Samui Experience - Room with Half Board (Flexible offer)
Save 20% Save 20% Special offer Special offer Special offer Special offer Special offer Special offer
THB 15,440
- 20%
THB12,352
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 14,464
Sun 28 Jul 10,240
Total 24,704
THB 16,440
- 20%
THB13,152
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 15,264
Sun 28 Jul 11,040
Total 26,304
THB 15,440
- 13%
THB13,402
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 15,514
Sun 28 Jul 11,290
Total 26,804
THB 15,440
- 12%
THB13,652
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 15,764
Sun 28 Jul 11,540
Total 27,304
THB 15,440
- 12%
THB13,652
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 15,764
Sun 28 Jul 11,540
Total 27,304
THB 15,440
- 10%
THB13,952
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 16,064
Sun 28 Jul 11,840
Total 27,904
THB 16,440
- 14%
THB14,202
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 16,314
Sun 28 Jul 12,090
Total 28,404
THB 16,440
- 10%
THB14,752
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 16,864
Sun 28 Jul 12,640
Total 29,504
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 2 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 2 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 3 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 3 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 5 more benefits
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No show, 100 percent of total amount will be charged. **Except Royal Suite and Grand Royal Suite Beachfront - If cancelled within 30 days prior to check-in date, 100% of total amount will be charged.*

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No amendment. Non-refundable. No show, 100 percent of total amount will be charged.

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No amendment. Non-refundable. No show, 100 percent of total amount will be charged.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No show, 100 percent of total amount will be charged. **Please see cancellation policy of each period in Cancellation policy box

Grand Royal Suite Beachfront
Grand Royal Suite Beachfront
2+ 109 m²
from THB 18,680 nightly including tax

Grand Royal Suite Beachfront

Grand Royal Suite Beachfront 8
Hurry! Last room
  • +
  • King Bed
109 m² | 1,173.3 ft²
Book Direct & Save More - Advance Purchase (Non-refundable) Book Direct & Save More Including Breakfast Free & Easy Package for 2 persons Spa Package for 2 persons Spa Package for 2 persons (Best Flexible Offer) Samui Experience - Room with Half Board Free & Easy Package for 2 persons (Best Flexible Offer) Samui Experience - Room with Half Board (Flexible offer)
Save 20% Save 20% Special offer Special offer Special offer Special offer Special offer Special offer
THB 23,350
- 20%
THB18,680
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 19,280
Sun 28 Jul 18,080
Total 37,360
THB 24,150
- 20%
THB19,320
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 19,920
Sun 28 Jul 18,720
Total 38,640
THB 23,350
- 16%
THB19,730
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 20,330
Sun 28 Jul 19,130
Total 39,460
THB 23,350
- 14%
THB19,980
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 20,580
Sun 28 Jul 19,380
Total 39,960
THB 23,350
- 14%
THB19,980
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 20,580
Sun 28 Jul 19,380
Total 39,960
THB 23,350
- 13%
THB20,280
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 20,880
Sun 28 Jul 19,680
Total 40,560
THB 24,150
- 16%
THB20,370
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 20,970
Sun 28 Jul 19,770
Total 40,740
THB 24,150
- 13%
THB20,920
nightly including tax
Price Breakdown (THB)
Sat 27 Jul 21,520
Sun 28 Jul 20,320
Total 41,840
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 5 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 6 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 3 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 3 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 4 more benefits
  • Breakfast
  • Internet
  • Hotel credit
  • Transfer
  • Massage
  • room upgrade
  • Late check-out
  • Dinner
  • Spa
  • Tour/activity
  • 5 more benefits
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking
  • Amendable booking

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No show, 100 percent of total amount will be charged. **Except Royal Suite and Grand Royal Suite Beachfront - If cancelled within 30 days prior to check-in date, 100% of total amount will be charged.*

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No amendment. Non-refundable. No show, 100 percent of total amount will be charged.

100% advanced payment is required. No cancellation. No amendment. Non-refundable.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No amendment. Non-refundable. No show, 100 percent of total amount will be charged.

100% advanced payment is required. If cancelled within 21 days prior to check-in date, 100 percent of total amount will be charged. No show, 100 percent of total amount will be charged. **Please see cancellation policy of each period in Cancellation policy box